Axiom Technologies is a Integral IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Job Overview
We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.
Key Responsibilities
Provide first-line technical support for hardware, software, and network issues. Respond to tickets via ITSM tools (ServiceNow / Jira / Remedy, etc.). Support Windows OS (Windows 10/11) and Microsoft Office 365 issues. Manage user accounts (password resets, access management, group policies). Basic troubleshooting for: Printers and peripherals Email (Outlook) VPN access Network connectivity Install, configure, and upgrade desktop/laptop systems. Provide remote and on-site support as required.



Maintain documentation of incidents and resolutions. Troubleshoot advanced desktop issues. Basic Active Directory administration. Support M365 (Exchange, Teams, SharePoint – basic admin tasks). Assist in server access issues (basic understanding). Perform hardware replacements and system imaging. Coordinate with infrastructure/network teams for escalations. Assist in root cause analysis for recurring incidents. Technical Skills Required Windows 10/11 troubleshooting Microsoft Office 365 support Active Directory (User/Group Management) Basic networking (IP, DNS, DHCP concepts) Remote tools (TeamViewer / AnyDesk / SCCM) ITIL understanding (preferred) Soft Skills
Strong communication skills Customer-focused mindset Ability to work in an SLA-driven environment Good documentation skills Ability to prioritize and multitask Nice to Have
ITIL Foundation Certification Experience in a corporate or enterprise en

📌 IT Support Technician (Barcelona)
🏢 Axiom Technologies
📍 Barcelona