We are looking for an experienced SAP Service Manager to join our team on an initial 6-month contract , working predominantly remotely from Spain with 2-3 days per month onsite in Barcelona .
This is a key service management role, responsible for ensuring the effective delivery, performance and continuous improvement of SAP services across the business. You will act as a key point of contact between business stakeholders, internal SAP teams and third-party suppliers.
Key Responsibilities
Own and manage the end-to-end delivery of SAP services.
Act as the primary service management contact for business stakeholders and key customers.
Manage incidents, problems, service requests and escalations, ensuring issues are resolved within agreed SLAs.
Coordinate SAP technical and functional teams, including Basis, infrastructure,



application support and development teams.
Monitor service performance, availability, KPIs and SLA compliance.
Lead major incident management and ensure effective communication throughout critical incidents.
Drive problem management and root-cause analysis to prevent recurring issues.
Coordinate and oversee SAP changes, releases, upgrades and maintenance activities.
Manage relationships with external SAP partners and service providers.
Produce regular service reports and communicate service performance to senior stakeholders
Candidates are to be located in Spain ideally
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📌 SAP Service Manager (Madrid)
🏢 Red Global
📍 Madrid