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Para una comprensión completa de esta ocasión y de lo que se requerirá para ser un candidato exitoso, siga leyendo.

- At Gong, you will join a company built on innovative products, ambitious goals, and passionate people

- We are shaping the future of revenue intelligence and we want people who are excited to build what comes next

- You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other

- Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact

- If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career

- As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong

- You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience

- You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies

- Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn

- Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements

- Drive customer engagement through live interactions, leveraging data insights to reinforce Gong’s value and alignment with customer goals





- Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services

- Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity

- Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes

- Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency

- Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies

- Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close

- Within the first 60 days, you will:

- Complete Gong onboarding and key certifications to build product, customer, and sales process knowledge

- Listen to customer calls, master value-based talk tracks, and understand common objections

- Learn pricing and negotiation best practices to optimize renewal outcomes

- Develop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practices

- Build cross-functional relationships across Customer Success, Sales, Finance, and Legal

- Within 3 months,



you will:

- Fully own renewal negotiations and execution for a subset of customers

- Drive engagement strategies for your book of business, proactively identifying renewal risks and opportunities

- Develop a Quarter +1 engagement plan to maintain proactive outreach and improve retention rates

- Assess areas for process automation and operational efficiencies, making data-driven recommendations

Benefits

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- Mental health support resources

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- Work from home stipend

- Generous vacation days

- Quarterly recharge company shutdowns

- Parental leave

- Employee equity

- Commuter & parking benefits

- Retirement savings

- Training & development programs

- Employee resource groups

- Mentorship opportunities

- Flexible wellness fund

Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approachExceptional communication and negotiation skills, able to handle objections and influence decision-makersExperience working with Salesforce and Gong, particularly managing opportunities2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environmentHighly organized with strong attention to detail, managing a high-volume book of business efficientlyProven track record of managing and negotiating contracts with a strong renewal/expansion success rateStrong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches

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📌 Renewal Manager (Salt)
🏢 Gong
📍 Salt