Job Description

We are looking for a Reservations intern to join SLS Barcelona . Reporting to the Reservations Manager , you will be responsible for assisting guests with their reservations, providing tailored recommendations to meet their needs, and delivering exceptional support throughout the booking journey.
Key responsibilities:
- Handle all guest room reservation requests, modifications, and cancellations in accordance with established policies and procedures.
- Assist guests with reservation enquiries, providing personalized recommendations and ensuring an exceptional booking experience.
- Ensure reservation accuracy across all booking details, including market segments, channels, routing instructions, traces, and guest profiles.
- Review and verify all daily reservations, ensuring guest preferences, special requests, and reservation details are accurately communicated to the Front Office team to support smooth operations and avoid discrepancies.
- Identify discrepancies or errors in rate mapping, room mapping, offers, and distribution channels,



promptly escalating them to the Revenue Manager to ensure timely resolution.
- Monitor and follow up on potentially fraudulent reservations that may impact revenue performance.
- Manage no-shows and non-guaranteed reservations to maximize inventory utilization.
- Ensure all distribution channels effectively support the hotel's commercial strategy while maintaining rate parity.
- Maintain effective communication with key departments, including Sales, Front Office, Concierge, Finance, and any other relevant stakeholders.
- Drive upselling opportunities in line with established guidelines to enhance guest satisfaction and maximize revenue.

Qualifications
- You are studying a bachelor's / master’s degree in hospitality management or a related field.
- You have the possibility to sign an agreement with your school for a period of preferably 6 months.
- Ability to multitask, work in a fast-paced environment and have a hig

📌 Reservations Department Internship (Barcelona)
🏢 Sls
📍 Barcelona