With your strong knowledge of our products and services, and your active listening skills, you assist them with any of their queries around their medical plan. The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
Assist the Client Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics)
Advance or bilingual knowledge of English is a must (C1/C2)
Dutch, German, Italian or French (C1 Level - Priority on the first two listed languages).
You are able to commit to 6 week induction training from start date of 15th October 2026.
You are available to work this shift:
Tuesday to Saturday: 12:15 to 20:00
Working from home - Enjoy working from the comfort of your home, with occasional visits to our Madrid office.
~ Training – You will be able to take part in the training remotely and we will set you up with all the tools you need to succeed.
~ IT Kit - We will set you up with home working resources
~24 days holiday per year + Birthday off.
~ Private Medical and Dental Insurance




~ Solid customer relationships are our main goal. So we know that it’s important to go the extra mile for our employees. Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: com for support.

📌 Customer Service Representative - IOH Contact Center (Madrid)
🏢 Cigna-Evernorth Services
📍 Madrid