Spain, Madrid Full time We are home to strong brands like VARTA® and OPTIMA® and we are driven by a common goal to create cutting‐edge technology in a sustainable manner.

Retail Network Support Manager

You will be responsible for managing and developing assigned customer accounts to achieve sales, profitability, and growth objectives. Acting as the primary point of contact for customers in the field, you will ensure excellent commercial support, effective execution of business plans, and strong collaboration with internal teams. The role requires leveraging on‐ground market insights and data to support business strategies and drive performance.

In addition, you will play a key role in developing the capabilities, motivation, and leadership skills of store managers and staff, fostering a high‐performing retail organization.

Madrid

Office in Spain What you will do Customer Management Act as the main point of contact and trusted advisor for retail store Manager, building trust and fostering collaboration Work with store teams to elevate customer service quality and create consistent VARTA brand experience Provide hands‐on support for store operations, merchandising, and staff training Ensure high levels of customer satisfaction through responsive support and issue resolution Drive Sales and Operational Excellence Leverage insights from the field to contribute to the strategic planning of retail initiatives Identify opportunities for optimization of field services within the retail network Achieve assigned sales volume, revenue,



and profitability targets Support the implementation of promotional and category initiatives Organize workshops or coaching sessions for retail staff to enhance product knowledge and sales techniques and customer service skills Work closely with Supply Chain, Marketing, and Category Management Coordinate customer projects and ensure execution of agreed activities Support resolution of logistics, inventory, and service‐related issues Ensure trade marketing materials are effectively implemented across the assigned retail network Conduct regular field visits to assess store performance, customer experience, pricing and operational Gather insights into customer preferences, purchasing patterns, competitive activity and local market trends Identify gaps in sales performance, service levels, product assortment or field execution and propose corrective actions. Share relevant market intelligence with internal stakeholders to support account planning and retail execution. Reporting & Analysis Prepare and share structured reports on account -and store level performance to inform national strategies Prepare monthly performance reviews highlighting business successes, challenges, and Intelligence information such as competitor developments, pricing evolutions, trends,



benchmarks and recommendations.

Bachelor's degree in business, Marketing, Sales, Economics, or related field ~4-5 years of experience in sales, account management, retail (highly desirable), or customer‐facing commercial roles ~ Proficiency in Excel, PowerPoint, and CRM systems ~ Fluent in Spanish and English Key Account Management & Customer Relationship Building Commercial Acumen and Financial Awareness Sales Negotiation & Market Knowledge Leadership, coaching, and people development skills As a technology leader with strong brands (i.Modern Office in Madrid: Enjoy working in a stylish office located in downtown Madrid (Paseo de la Habana).

Challenging and Rewarding Work: Engage in exciting professional tasks within a diverse international environment committed to integrity, values, social engagement, and sustainability. Benefit from an industry‐leading salary that supports both your professional and personal growth. Additionally, we support your family by offering scholarships for your children aged 3 to 18 years who are enrolled in school or nursery school.

Generous Vacation Packages: Take advantage of competitive vacation packages (23 working days plus 4 days of free disposal that may vary depending on the work calendar of each year at the workplace) and paid public holidays, ensuring you have ample time to recharge and maintain a healthy work‐life balance. Utilize resources from our Learning Academy, LinkedIn Learning, and EMEA Mentoring Program to further your professional and personal development.

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