In our team, you will receive technical training to provide Level 2 support in incident resolution .
Main responsibilities:
Service Desk support by phone (Spanish and English) Receiving and assigning tickets through the ticketing system Receiving and assigning alerts/tickets through the monitoring tool Resolution and management of Level 1 and Level 2 incidents Communication with customers/clients WHAT DO WE NEED IN OUR TEAM?
For this position, we are looking for a Service Desk Operator with experience and knowledge in:
Microsoft Office applications Linux Ticketing tools/systems Network communications The following will also be considered an asset:
Availability to work in shifts A high level of English WHAT DO WE OFFER?
Personalized career plan development, training and language learning support.
National and international mobility . Do you come from another country? We can offer you a relocation package .
Competitive compensation with ongoing reviews , versátil compensation and discount on brands.
Wellbeing program: Health, dental and accident insurance; free fruit and coffee , physical, mental and financialhealth training, and much more
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📌 Operador/a de un centro de servicios (Tres Cantos)
🏢 GMV
📍 Tres Cantos