TrendAI™, the general AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.At TrendAI™, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.AI Fearlessly.POSITION OVERVIEWAs a Customer Success Technical Advisor (CSTA) , you are the strategic technical linchpin for TrendAI's enterprise clients. Your mission is to move beyond reactive troubleshooting to become a Trusted Advisor , ensuring customers achieve measurable cybersecurity resilience. You will lead the technical journey for our most strategic accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One™ ecosystem.PRIMARY RESPONSIBILITIESStrategic Technical AdvocacyOutcome-Driven Management:
Act as the primary technical voice post-deployment, shifting the focus from "ticket resolution" to "security outcome attainment."Success Planning: Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments.Platform Mastery: Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.Proactive Operations & EnablementValue Realization: Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization.Technical Workshops: Design and deliver bespoke workshops and "Best Practice" sessions to mature the customer's internal SOC and SIEM operations.Advanced Threat Defense: Provide technical oversight during critical security events, offering proactive recommendations to har