Customer Success Manager.
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Enterprise18 strategic accounts > $75K ARR.
Quarterly business reviews, executive sponsorship, expansion targets.Remote (AMER)Full-time$49K + bonusApply for this role Ask first## About the roleYou own the post-sale lifecycle for our biggest accounts.
18-account book averaging $170K ARR.
The bar is quarterly QBRs run from real data (not slides), 12-week onboarding plans, and a net retention target of 118%.## What you'll do
* Own renewal + expansion across 18 strategic accounts
* Lead quarterly business reviews, every QBR includes a live A/B-test result and one new capability
* Partner with the SE on every renewal-blocking technical issue
* Identify expansion: signage, agentic shopping, rights API across the book## What you'll need
* 5+ years CS at a SaaS company selling into ecommerce, martech, or retail tech
* Track record carrying a > $2M ARR book at 110%+ NRR
* Comfortable with C-suite + VP-level executives
* Will-tear-up-the-slide-deck-and-show-the-dashboard energy### Interview process1.
130-min intro with a hiring manager (this week)2.
260-min role-deep-dive with two team members3.
3Take-home or working session, paid if > 2 hours4.
460-min founders chat5.
5Offer in 14 days or less from the intro call
Rohin reads every application.
Replies in < 72 hours, even the 'not right now' ones.## Apply for Customer Success Manager.
EnterpriseTwo minutes.
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📌 Customer Success Manager. Enterprise (Amer)
🏢 Idukki
📍 Amer