The MDR Extended Services Manager is responsible for overseeing the delivery extended services to our clients, working closely with the practice manager, engineers, and our clients to understand their specific operational needs and address them.
To succeed in this role, you should have experience in the field of project management, people management experience and be able to effectively communicate with both technical and non-technical stakeholders.
General responsibilities
People Management Responsibilities
Managing a team of approx. 10 people: regular follow up meetings, performance reviews, any administrative matters: holidays request, absence leave, etc.
Involved in the recruitment process for any new team members.
Tasks assignment within the team
Operational Responsibilities
Take responsibility for customer satisfaction and overall success of managed services.
Project management: working under timeline and budget constraints
Oversee the delivery of cybersecurity services to our clients,
working closely with the Practice Leads and other departments to ensure successful project execution
Develop and maintain relationships with key clients, understanding their specific operational needs and address them
Ensure that all services are delivered in accordance with industry best practices and standards
Monitor and track the progress of ongoing projects, providing regular updates to the practice manager and senior management
Provide technical guidance and support any stakeholders, as needed.
Qualifications
At least 5 years of professional experience in an international environment
At least 2 years of experience in people and/or project management
Knowledge of the cyber security landscape and different technology vendors (SIEM, Splunk, etc.)
Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders
Bachelor's or Master's degree in Computer Science, Information Technology, or a relate
📌 Extended Services Manager (Madrid)
🏢 Kudelski Security
📍 Madrid
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