Who you are

- Fluent in English; additional European languages are a plus (Spanish, Italien, Polish or Czech ...)

- Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising

- Strong analytical mindset with the ability to translate data into actionable insights

- Excellent stakeholder management and communication skills

- Comfortable working cross-functionally in a fast-paced environment

- Detail-oriented, proactive and solutions-focused

- We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

What the job involves

- The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers
- The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance

- Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth

- Execute the retailer strategy and annual plan defined with the market Lead





- Responsible for tracking and delivering against key partnership KPIs

- Monitor day-to-day revenue pacing, alerts and proactively investigate trends, deviations and under-delivery

- Provide regular retailer and internal updates covering performance, risks, wins and opportunities

- Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks

- Respond to analytics and troubleshooting requests within SLA, escalating where needed

- Maintain and update retailer documentation (business rules, creative specs, calendars, insights)

- Support retailers with access to data and reporting via UI and API

- Partner with Technical Solutions on integrations, QA and ongoing optimisation

- Support with the preparation and execution of Quarterly Business Reviews

- Coordinate internal stakeholders and lead performance and opportunity narratives

- Capture actions, follow-ups and ensure progress against agreed initiatives

- Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions

- Collaborate with Demand teams to drive spend, optimise performance and flag risks early

- Educate retailer teams on campaign best practices, forecasting and media planning

- Act as a point of contact for billing queries and invoice sharing

- Coordinate with internal teams to track payment status when required

📌 Customer Success Manager (Barcelona)
🏢 Criteo
📍 Barcelona