I'm Mélody, and I lead Customer Success at MeetingPackage. I'm looking for a Customer Success Manager fluent in Spanish and English to join our lovely team of 6 (soon to be 8) in Spain. We believe hotel teams deserve technology that works as hard as they do, and we're re-engineering how the world meets to make that happen and turning the platform into real outcomes for every venue team. As a Customer Success Manager, you'll be our customers' primary point of contact, owning the end-to-end relationship, building trust and helping them hit their targets to drive retention and long-term value. own a portfolio of hotel and venue customers end to end as their strategic partner . You'll build and maintain strong customer relationships with our existing customers to drive retention, renewal and long-term account growth . run regular, data-driven business reviews with your champions and decision-makers to cover adoption, performance and ROI, and align on priorities and our roadmap. You'll use AI daily to prep business reviews, spot account risks and draft follow-ups, and help shape how our Customer Success team works with it. G. our product and marketing teams, to advocate for customer needs and ensure a seamless customer experience. have +2 years of relevant experience in Customer Success or similar roles ideally in Group &

• Meeting roles in the hotel industry,



or in the hospitality tech industry. are detail-oriented with strong problem-solving skills, focusing on delivering exceptional customer service and driving customer satisfaction . are tech-savvy and comfortable using CRM tool), Slack, Gmail , and other relevant platforms. communicate fluently in English and Spanish , both written and spoken. are based in Spain with a valid work permit. Hotels and venues have been manually working on bookings for a long time. We're helping our customers – and the industry – to take meeting and event booking online. Our compensation package includes a monthly salary, stock options, and a customer success bonus program. In addition, we offer a versátil working model (remote), support for healthcare, a working-from-home budget, and company events that bring everyone together. We're a software company that lets hotels and event venues sell, operate and manage their Meetings &

• Events spaces. We integrate with venues' existing property management, sales & catering and back-office systems, and deliver products to every customer-facing channel: Venue &

• Sales Management Software, an online Booking Engine, and a Meetings &

• Events-specific Channel Manager. we learn from and support one another and win as one.

📌 Customer Success Manager - Spanish & English-Speaking - Hotel Techb Saas (Cataluña)
🏢 MeetingPackage
📍 Cataluña