Experteer Overview

Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.

In this role you will manage Factorial's largest Spanish customers, acting as a trusted advisor to maximize satisfaction, retention, and sustainable growth. You will oversee a high-value portfolio, analyze client data to inform action plans, and proactively identify upsell opportunities while gathering product feedback. You will build strategic partnerships through regular interactions and cross-functional collaboration with Sales, CX, Product, Engineering, and Finance.

You will mentor peers and share best practices to scale accountability across the team.

Compensaciones / Incentivos

- Manage a portfolio of top Spanish customers with tailored, high-impact plans
- Identify trends, risks, and opportunities and propose solutions to improve journeys and drive adoption
- Collaborate with cross-functional teams to maximize client impact




- Maintain regular high-engagement interactions (video) and deeply understand client needs
- Mentor less experienced peers and share best practices across the team

Responsabilidades

- 3+ years in B2B Account Management
- Proven track record of upsell, retention, and net growth
- Strong strategic and analytical skills
- Tech-savvy and quick to learn new tools
- Excellent communication with senior xugodme clients
- Experience with churn prevention and at-risk client action plans
- Data-driven mindset and KPI management
- Proactive and solution-oriented with new ideas
- Fluency in Spanish (native or proficient) and professional English

Requisitos principales

- Alan private health insurance
- Wellhub Gym access
- Cobee expense saving
- Language classes
- Breakfast in the office
- Nora discounts

📌 CX Account Manager Enterprise Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona