Italian Speaking Customer Service Agent For Imperial

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About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier integral talent and industry-leading organizations. We specialize in sourcing exceptional professionals for high-growth roles, ensuring a seamless career transition for our candidates while delivering excellence to our international partners.

Job Overview
We are currently looking for a motivated professional to join our team for the Italian Speaking Customer Service Agent For Imperial position in Greece. This is a unique opportunity to represent a prestigious brand in the consumer electronics industry, providing world‑class support while enjoying a Mediterranean lifestyle. If you are seeking Italian‑speaking jobs that offer career progression and stability, this role is your perfect match.

Key Responsibilities

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- Provide high-quality technical and general assistance to customers regarding premium consumer electronics products
- Manage inquiries via phone, email, and live chat to ensure total customer satisfaction
- Troubleshoot common issues related to device hardware, software updates, and product features
- Maintain detailed records of customer interactions within the CRM system to improve service delivery
- Educate clients on the latest product launches and features within the consumer electronics sector
- Escalate complex technical faults to the appropriate internal departments, ensuring efficient follow-up
- Foster brand loyalty by delivering a professional, empathetic, and knowledgeable support experience

Requirements

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- Native or fluent Italian (spoken and written)
- Valid EU passport (mandatory)
- Previous experience in a customer-facing role, preferably within the technology or consumer electronics market
- Strong

📌 Italian Speaking Customer Service Agent For Imperial (España)
🏢 Mercier Consultancy MD
📍 España