As a Client Support Specialist, within the Client Support Team for the Spanish market, you will be responsible for delivering high-quality services that meet the day-to-day operational needs of clients, including event organisers and promoters, rely on your expertise to effectively use Ticketmaster’s ticketing systems and products throughout the entire lifecycle of their events. You will act as a key liaison between multiple internal departments, ensuring that clients experience a seamless and consistent service throughout the duration of their contract.
As the primary support contact for your assigned clients, you will work closely with them to continuously improve service levels, optimise sales performance, and enhance overall client satisfaction. You will be accountable for maintaining agreed service levels and delivering operational support, including training, sharing best practices, and managing system installations and upgrades.
Your role will also involve leveraging your knowledge of Ticketmaster products and processes to provide consultancy services,
helping clients define solutions that meet their operational needs. You will coordinate these efforts with other functional experts across Ticketmaster, including Product Operations, Event Delivery, Sales, Fan Support, Finance, and Marketing.
WHAT YOU WILL BE DOING
Client Service
Provide front-line support to a portfolio of clients, ranging from moderate to high impact. Collaborate closely with the Sales team to understand operational needs of both existing and prospective clients. Lead the onboarding process for new clients and ensure ongoing operational maintenance. Manage the full operational lifecycle of client events, ensuring smooth execution. Build and maintain strong client relationships through personalised and proactive support. Ensure service delivery meets or exceeds agreed service level agreements (SLAs). Guide and educate clients within established procedures to resolve technical or s
📌 Client Support Specialist (Barcelona)
🏢 Live Nation Entertainment
📍 Barcelona
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