Job Description Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.
Main duties
- Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions.
- Share with the project team the client's vision, objectives, and expectations.
- Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
- Manage project progress to ensure deadlines, scope, and budget are met.
- Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
- Provide visibility of project progress to the client and Customer Success Manager (CSM).
- Lead follow-up meetings and steering committees.




- Alert operations management of potential deviations.
- Establish communication and risk mitigation plans.
- Monitor all incoming and outgoing project documentation.
- Ensure project deliverables adhere to quality standards.
- Lead project demos for the client.
- Lead the resolution of issues arising from project implementation.
- Lead the relationship and pursue customer satisfaction regarding the project.
- Ensure project objectives are met.
- Evaluate the project afterward and identify successful and unsuccessful project elements.
- Responsible for sending customer satisfaction surveys regarding the project.
- Identify potential Up & Cross-Selling opportunities for the

📌 Salesforce Project Manager (Cataluña)
🏢 Merkle Italia
📍 Cataluña