About This Opportunity The EL Production Manager is a role that straddles various operations – Australia, UK and Spain – with responsibilities from roles such as DMs, Resources, Ad Hoc/Freelance Coordinators, Trainers, Production Managers and Team Leaders. They will manage a team of subtitlers and be responsible for the ongoing development and performance management of that team. They will ensure the high quality and optimum productivity of subtitling within their own team, as well as within the wider subtitling operation.

They will also coordinate closely with the Australian subtitling operation to help manage capacity, production and delivery of all their pre-recorded file output. Additionally, they will coordinate with the Spanish operation to organize ad hoc translation output. They will strive to identify cost savings and potential improvements to work processes - implementing, supporting and reporting on various projects and initiatives across and beyond the department, working effectively with colleagues as and when required.

They are responsible for various record-keeping and reporting duties related to matters such as Spanish legislative compliance as well as payroll. The EL Production Manager will also regularly produce subtitles while working around a fixed shift pattern. Coordinating with UK Resources for changes to rota patterns, including FWAs, parental leave, etc.

Managing recruitment and onboarding processes.

Production: Being responsible for the management of the Australian pre-recorded worklist, i.e. ensuring the production and delivery of all output within the EL Team's remit by the TX date/time. Effective collaboration with the Heads of Production in Australia, UK and Spain, SDG,



DM and Resources teams to deliver client requirements. Identification and resolution of issues and trends within the production process both for their team and beyond, into the wider operation.

Ensure that their own subtitling productivity and accuracy is of a consistently high quality.

Team management: Engagement and motivation of team members to ensure delivery of high performance levels. Effective performance management of individuals and team so that poor performance is managed swiftly and effectively and good performance is recognised and recorded appropriately. Identification and facilitation of training needs in collaboration with other areas of the department.

Monitoring of and reporting on individual and team performance against targets and client SLAs. Continuous administering of the IPM/performance reviewing process for their team - managing individual development and setting clearly defined productivity and accuracy targets. Responsibility for all health and safety issues related to the team, liaising with Spain and UK HR when necessary.

Expertise in subtitle production. Strong knowledge of UK production and workflows, recognising key differences between Australian and UK KPIs. Intelligent appreciation of the tension between productivity requirements and quality requirements.

An excellent understanding of all subtitle production and support platforms, including Subito, Quantum, Vault, Ooona, Plan Bee, ARC, Jira, Sharepoint, MS Teams and SuccessFactors. Excellent people management and leadership skills. A desire to focus on the continuous improvement of our performance and ability to compete.

An ability to present, utilise and interpret performance data.

📌 Manager Produkcji - Production Manager (Andalucía)
🏢 Ericsson
📍 Andalucía