We're looking for an experienced Strategic Customer Success Manager to own the success, performance, and growth of our client accounts while leading recruiter delivery across multiple hiring projects. This role sits at the intersection of client management, delivery operations, and team leadership. You’ll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered. This is not a traditional customer support role. We’re looking for someone who can challenge stakeholders, drive accountability, and make tough decisions when needed. Responsibilities Own strategic client relationships and hiring project success Lead onboarding, delivery planning,



and stakeholder management Manage recruiter performance, accountability, and project execution Monitor hiring pipelines, identify risks, and drive corrective actions Handle escalations and challenging conversations with confidence Support client retention, expansion, and revenue growth Implement AI-driven workflows, reporting, and operational improvements Build scalable processes that improve delivery quality and client outcomes What we’re looking for 7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success,

📌 Strategic customer success manager (Barcelona)
🏢 Product Pulse
📍 Barcelona