Описание: eDreams ODIGEO operates a general travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets. Задачи: * Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention * Improve internal agent tools and customer self-service experiences using user insights * Use qualitative and quantitative research, market trends, and best practices to inform design decisions * Participate in user research activities and usability studies * Connect design strategies with business goals, KPIs, metrics, and measurable outcomes * Use Service Blueprinting to design interconnected service levels, internal processes,



and tools * Lead Voice AI and chatbot flows for phone and chat interactions * Translate business rules and technical constraints into visual flows and diagrams * Design corner cases and error-handling experiences * Provide functional specifications to front-end engineers * Contribute to the Design System to support scalability and code consistency * Align with operations and product leads on operational KPIs, SLAs, and performance metrics * Manage stakeholder expectations throughout the project lifecycle * Communicate design value and influence stakeholders through user experience and KPI impact. Требования: * 5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics products * Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints * Ability to understand how changes in one part of a flow affect the broader ecosystem * Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design * High proficiency in visualizing complex logic with tools such as Fig

📌 product designer for travel subscriptions (Cataluña)
🏢 Edreams Odigeo
📍 Cataluña