Full time At Kyndryl, we run and reimagine the mission‐critical technology systems that drive advantage for the world's leading businesses. with proven expertise and a continuous flow of AI‐powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. Can you turn an ambiguous enterprise challenge into a shared point of view, a testable experience, and evidence for the next decision?

Kyndryl

Vital is a general network of designers, engineers, researchers, writers, and strategists helping organizations make sense of complexity and create experiences that are useful, responsible, and buildable. Client sponsors, frontline users, Kyndryl designers, and technologists work together in short, focused cycles: framing a challenge, making possibilities tangible, testing prototypes, and deciding what to stop, iterate, pilot, or scale. stronger in problem framing, systems thinking, co‐design, service and conversational experience, synthesis, and helping senior stakeholders make decisions through tangible artifacts. stronger in rapid functional prototyping, low‐code and AI platforms, APIs, data integration, agentic patterns, and turning workshop outputs into working demonstrations. Together, the Lab team should be able to frame, facilitate, build, test, and hand off.

Use sketches, scenarios, conversation flows, simulations, low‐code tools, or working software to give participants something concrete to react to and improve. Create clear patterns for autonomy, approvals, escalation, uncertainty, exceptions, rollback, and human override so users remain informed and in control. Test value and feasibility together.

Explore desirability, business value, data readiness, integration, security, operational impact, cost,



and maintainability before recommending a pilot. Partner with FDEs, architects, security, data, Consult Partners and delivery leads so validated concepts have an owner, documented assumptions, and an appropriate route forward. You apply human‐centered design and design thinking techniques at a strategic level, connecting user behaviour and lived experience with business goals, operating models, incentives, technology constraints, and wider organizational consequences.

You collaborate credibly with Consult, design, business, FDEs, data, architecture, security, and client teams without pretending to be the deepest expert in every discipline. You understand how generative and agentic systems behave, where they fail, and how to design for uncertainty, trust, feedback, and appropriate human control. You make data use, model limitations, permissions, safety, auditability, and ethical trade‐offs explicit, proportionate to the risk and maturity of the prototype.

Working knowledge of RAG, APIs, data integration, identity, permissions, and enterprise cloud patterns. Ability to create credible web or conversational interfaces and represent loading, uncertainty, error, and edge cases. Practical evaluation of response quality, groundedness, safety, latency, reliability, and cost.

Enough prototyping fluency to make ideas testable using tools such as Figma, Miro, or low‐code platforms.



You do not need experience with every product below. Figma, FigJam, Miro, or equivalent tools.

Microsoft Copilot

Studio, Power Apps, Power Automate, or equivalent platforms.

Microsoft

Foundry / Azure AI, model playgrounds, prompt and agent tooling, and evaluation services. SharePoint, Dataverse, Azure AI Search or other RAG components, APIs, and connectors. VS Code, GitHub, API clients, and enough front‐end or scripting capability to produce a credible prototype when low‐code is not sufficient.

Quality and operations: test sets, observability, content safety, accessibility checks, and basic cost monitoring. Evidence, assumptions, risks, data needs, and unresolved questions are documented honestly. We are particularly interested in your decisions, contribution, trade‐offs, and evidence - not only polished screens.

Professional fluency in English & Spanish. Bachelor's degree in a relevant field or equivalent practical experience and demonstrable portfolio. Madrid, Spain - hybrid, with regular in‐person work in the AI Innovation Lab and at client locations.

We offer a dynamic, hybrid‐friendly culture that supports your well‐being and empowers you to grow.

Our Be

Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best. You won't just contribute - you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. You'll develop in‐demand skills to grow your career and achieve your ambitions with access to cutting‐edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands‐on experiences.

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