Reporting to the Customer Service Manager, your essential duties and responsabilities will be :
• Delivery and commissioning of equipment.
• On-site interventions at customer locations in response to warranty requests.
• Troubleshooting and repair activities.
• Providing technical expertise and support.
• User training and 1st level maintenance for customers.
• Activity-related reporting (intervention reports and closure, customer feedback, etc.)
• Application of service bulletins.
Profil Recherché
What we are looking for :
With a higher education qualification in maintenance/electrical, you have at least 5 years of experience in an industrial environment.
You have solid technical and troubleshooting skills, and knowledge of the following fields:
• Mechanics
• Electrical engineering
• Hydraulics
• Automation (CANbus preferred)
• Refrigeration / Air conditioning
As a true ambassador for TLD, you demonstrate a strong sense of customer service and excellent interpersonal skills. Fluency in English is essential for this position.
This position requires extensive travel, most of the time from Monday to Friday, throughout the country.
We will support you by training on our products and tools. Training will take place in our European factories (France, Belgium and the UK).
Join us and be a part of the journey #WeAreTLD ✈
Présentation De La Structure
Every day, in more than 150 countries, TLD equipment operates on tarmacs around the world.
Behind them, more than 2,300 employees who have been writing, for over 70 years, a human and industrial adventure in constant progress.
ALVEST, an international group headquartered in France, brings together specialized companies recognized in general markets. TLD is part of this group as the world leader in Ground Support Equipment since 1953.
We design, assemble, distribute, and provide after-sales service for equipment that operates at airports worldwide, from 11 production sites located in North America, Asia, and Europe
📌 Area Service Technician (Madrid)
🏢 TLD
📍 Madrid