AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) professionally fluent in Portuguese to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level Services, Networking, Serverless, and more.

The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals. As we continue to rapidly expand AWS's Enterprise Support organization you'll have plenty of opportunities to develop your technical consulting operational and leadership skills. You'll work with talented cloud technologists while expanding your knowledge of AWS products.

You'll also have the chance to receive mentorship and active support to achieve AWS certifications. This role is within our Strategic Industries group and specifically within the team looking after strategic accounts in the Energy and Utilities vertical. The TAM is the centerpiece of value to our Enterprise Support customers working alongside the broader dedicated account team.

Additional resources Culture We're passionate about supporting the needs of our people and their family members.

Benefits include Healthcare Employee Assistance Programs and Global Mobility opportunities. Key job responsibilities Develop trusting relationships with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics,



and assist with pre-launch planning Utilize technical skills to solve difficult support issues and technical challenges Understand operational parameters and troubleshooting processes for customer issues and escalations Advocate for customer needs to overcome adoption blockers and drive new feature development Improve customer capabilities by running workshops operations and architecture reviews Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies, to mitigate risks in customer operations plans and product adoption Work with customers across all levels from developers through to C-Suite executives * Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers About the team Amazon values diverse experiences.

Amazon Web

Services (AWS) is the world U2019s most comprehensive andbroadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that U2019s why customers from themost successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Achieving success at work should never come at the expense of sacrifices at home, which is why versátil work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there U2019s nothing we can’t achieve in the cloud. Here at AWS, it U2019s in our nature to learnand be curious. We U2019re continuously raising our performance bar as we strive to become Earth U2019s Best Employer.

Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment Professional fluency in Portuguese and English Experience with AWS services or other cloud offerings Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

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