Experteer Overview
In this role you will drive excellent customer experiences within Maersk’s global logistics network. Based in Valencia, you join a fast-paced, collaborative team dedicated to delivering seamless shipments and proactive service. You will coordinate end-to-end processes, resolve inquiries, and strengthen customer relationships to support retention and growth. This is an opportunity to shape service quality in a general company and contribute to cross-functional logistics excellence. You will work with cross-functional stakeholders to anticipate issues and deliver value to customers.

Compensaciones / Beneficios
• Manage and monitor the end-to-end shipment process
• Coordinate with stakeholders involved in shipment handling
• Orchestrate the overall flow of end-to-end shipments
• Deliver added value to customers through strong business knowledge and process understanding
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner
• Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence
• Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status
• Support customer retention and identify cross-selling and upselling opportunities




• Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations
• Partner with KCMs and Commercial teams to strengthen customer relationships
• Comply with customer-specific SOPs and monitor relevant KPIs

Responsabilidades
• A couple years of experience in logistics, supply chain, project logistics or related fields
• Fluency in both Spanish and English
• Excellent communication skills and confidence when coordinating with multiple stakeholders
• Strong stakeholder management and relationship-building skills
• A passion for customer service excellence and customer centricity
• Results-oriented mindset
• Strong organizational skills and the ability to perform under pressure
• Team-player attitude with a collaborative approach to achieving business goals
• Good understanding of operational processes
• Ability to drive issues to resolution with a strong sense of urgency and persistence
• Positive, proactive, and solution-oriented attitude

Requisitos principales
• dynamic global career
• learning and development programs
• competitive benefits
• culture of collaboration and growth

📌 Customer Experience Consultant (España)
🏢 Maersk
📍 España