The Sales Backoffice Team for Order to Delivery (OTD) manages the central OTD delivery across Europe. This role reports to local management and is guided by HQ (SC/SDP), the business area responsible for the RotF project (agency model).

As a Specialist, you will act as the final gatekeeper, ensuring customer orders are accurate, compliant, and ready for delivery. Your work will be key to maintaining operational excellence and delivering a great customer experience.

? Your responsibilities

Order Management
• Review and verify customer orders and amendments
• Check commercial aspects (solvency, discrepancies, deadlines, delivery conditions)
• Ensure compliance before releasing orders

Damage & Payment Handling
• Collaborate with service providers on claims processing
• Coordinate repair payments with retailers
• Manage billing with insurance companies
• Provide payment documentation to stakeholders

Logistics
• Verify transport invoices and clarify with providers
• Act as first point of contact for A2A transport topics
• Manage tickets (e.g., cancellations due to damages)





Quality & Compliance
• Perform final checks before orders move to production and delivery
• Monitor processes and maintain documentation for audits
• Ensure all documents meet Mercedes-Benz and legal standards

? Your profile
• Bachelor’s degree, commercial apprenticeship, or equivalent
• Strong attention to detail and ability to handle complex data
• Experience in back-office, order, logistics or damage processes
• Proficiency in MS Office
• Strong communication and problem-solving skills
• Ability to work under pressure and prioritize tasks
• Minimum 1 year of relevant experience

? Languages
• Fluent English (written & spoken)
• German is a plus (B2–C1) or willingness to learn
• Additional languages like Italian, Spanish, Portuguese or French are valued

? Benefits
• 60% Mobile work
• Adaptable entering hours
• 30 working days of holidays
• Annual Training Plan
• Mercedes-Benz benefits (Renting

📌 Sales Backoffice Administration (San Sebastián de los Reyes)
🏢 Mercedes-Benz Group Services Madrid
📍 San Sebastián de los Reyes