At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role

At bsport, we're on a mission to empower fitness and wellness businesses with the tools they need to grow, operate efficiently, and deliver exceptional customer experiences.

As an Onboarding Specialist, you will be the first point of contact for new clients after they sign with bsport. Your role is to ensure a smooth and successful transition onto our platform by guiding and helping clients through the onboarding journey from initial setup to first successful usage.

You will work closely with Account Managers and Support to deliver a seamless client experience and set the foundation for long-term success.





What you will own

• Client Implementation
• Manage the onboarding process for new clients
• Guide and help clients through platform setup, integrations, and data migration.

• Training & Enablement
• Deliver tailored training sessions for managers, staff, and instructors.
• Ensure clients are comfortable and confident using the platform.
• Take care of any tasks that could be perceived as a burden by the client

• Project Coordination
• Track and manage onboarding milestones, ensuring deadlines are met.
• Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.

• Client Success Foundation
• Identify client needs early and provide proactive recommendations.
• Ensure a smooth handover to Account Managers post-onboarding.

• Process Improvement
• Document onboarding best practices and contribute to continuous process optimisation.
• Share feedback with

📌 Onboarding Specialist (Barcelona)
🏢 bsport
📍 Barcelona