Position: Aftersales Technical Support and Training Engineer
Country: Spain
Work Location: Pozuelo, Madrid
Department/Team: Aftersales

Purpose of role

· Build good image by providing efficient and professional technical support
across the CEE region.
· Committed, results driven and profit and customer satisfaction oriented,
always ensuring highest result achievement

Responsabilities

· Supports aftersales management with technical training plan definition and
takes initiatives with implementing technical training.
· Handling technical inquiry tickets via OEM platform and secure related KPI
· Acts as industry expert and supports both internal and external stakeholders
with all the technical inquiries
· Concise and structured communication with OEM and Dealers about
technical/quality issues
· Support product quality/development teams in view improved MG products and
services
· Technical Information and Bulletin management
· Instruct dealers to work in accordance with MG standards/procedures
(diagnostic and warranty policy)




· Active contribution in maintenance price calculation, developing standards,
processes, and procedures in automotive aftersales business: wholesale and
retail procedures for PDI, quality inspections, insurance claims, warranty
claims, spare parts ordering, CSI, technical training for sales staff, developing
and delivering training programs for: technical, spare parts and warranty

Requirements

(core competencies/additional skills/qualities)
· Engineering degree related to automotive, mechanics and/or electronics
· 5 years of experience in automotive technical assistance/diagnostic
(troubleshooting)
· Automotive High Voltage Systems knowledge and certification
· Skilled with the use of automotive diagnostic tools
· Customer Focus (dealer and final customer)
· Fluent in Spanish and English (spoken & written) ，other language ( Portuguese) would be advantageous.
· MS Office
· Have knowledge of Spain regional regulatory requirements on warranty, ser

📌 Aftersales Technical Support and Training Engineer (Pozuelo de Alarcón)
🏢 Mg Motor España
📍 Pozuelo de Alarcón