Experteer Overview
In this role you will serve as a senior, technically oriented advisor within Lighthouse’s Commercial team, managing a portfolio of complex accounts and aligning product capabilities with business value. You’ll partner with Account Executives to drive adoption, retention, and growth while translating technical solutions into measurable outcomes. You’ll act as the trusted technical liaison across customers and internal teams, mitigating risks and guiding executive discussions. This is a chance to shape how hoteliers leverage AI-driven insights at scale and impact revenue outcomes.

Compensaciones / Ventajas
• Own and manage the technical relationship across a portfolio of complex accounts
• Collaborate with Account Executives on account strategy, retention, expansion, and renewal planning
• Identify adoption gaps, technical risks, expansion opportunities, and churn signals
• Provide usage, adoption, ROI, and technical insights to support renewals and commercial conversations
• Lead or contribute to QBRs, adoption reviews, renewal prep, and executive engagements
• Tailor engagement based on account value, complexity, health, and commercial opportunity
• Serve as SME across Lighthouse products, integrations, data, and AI capabilities
• Understand BI data structures, market codes, OTB vs. Actuals, and data-quality issues
• Demonstrate knowledge of Connect AI, PMS/OTA connectivity, Rate Insight u0026 Parity, The Hotels Network, Market Insight, Ernest/Revenue Agent
• Understand APIs, data flows, PMS/channel integrations, and common integration failure points; scope, diagnose, and explain complex scenarios
• Own the customer-facing technical narrative and collaborate with Engineering, Product, and Customer Care on resolutions




• Build account-specific adoption plans linking Lighthouse capabilities to business outcomes
• Drive sustained adoption of core products, AI features, and advanced functionality
• Lead best-practice sessions, value reviews, and targeted adoption engagements
• Monitor adoption milestones and intervene when value is not realized
• Develop scalable best practices, playbooks, and customer-facing content
• Actively drive adoption of Ernest/Revenue Agent and other AI capabilities across the portfolio
• Use Claude, Gemini, and Lighthouse AI tools daily to improve analysis, prep, and prioritization
• Translate AI capabilities into practical customer use cases and measurable outcomes
• Identify opportunities to automate repetitive account-management activities and improve scalability
• Validate AI-generated insights for accuracy and relevance
• Bridge Commercial, Customer Care, Engineering, Product to align on customer needs
• Provide structured customer feedback and product insights to internal teams
• Coordinate complex technical engagements and ensure clear ownership
• Share technical and commercial best practices with TAMs and AEs
• Contribute to improvements in TAM processes, playbooks, tooling, and operating models

Responsabilidades
• experience in technical account management or enterprise software preferred
• ability to communicate complex technical concepts to non-technical stakeholders
• strong collaboration with cross-functional teams
• experience in AI-enabled product environments a plus

Requisitos principales
• Flexible working environment
• Flexible time off
• Alan Healthy benefits
• Payflow App
• Flexible retribution for meals/nursery
• Wellbeing support with ClassPass subsidy 80% or more? (80% ClassPass)

📌 Senior Technical Account Manager (Barcelona)
🏢 Lighthouse Intelligence
📍 Barcelona