Company DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. What you will ownThe structure of our product knowledgeDefine and keep the content model for Docplanner product knowledge: small self-contained facts, how topics are organised, which labels and metadata we use, and what belongs to the internal knowledge base versus the external one for customers and doctors. Set the quality standard. Getting knowledge out of the codeWork directly in GitHub with read access to the monorepo and the other repositories. Older content is only redone when a release touches it, or when it is one of the most used topics in Kraken and in Customer Care. We are not going to rewrite the whole knowledge base in one big project. You decide the method, you explain it, you review the result, and you keep the quality consistent across markets and people. Create the working guides, examples and short training sessions that make the new way easy to follow, and update them as the method changes. Build new skills inside the team: how to write a small self-contained fact, how to review generated content,



how to spot a knowledge gap, how to work with content that lives in a repository, and how to test an AI assistant's answers. Warn the Help Center team when a release makes published content wrong, and be precise enough that they can fix it without reading the whole article again. Working with the rest of the chainProduct Experts feed, test and improve the internal knowledge base. The Help Center team publishes and maintains the content for customers, using your output. You agree with them what they receive, and you test the quality of the assistants' answers against a fixed list of questions. 4 to 7 years of experience in technical writing, documentation engineering, knowledge management, developer experience, solutions engineering or something comparable, with real ownership. Real comfort with Git and GitHub: branches, pull requests, reading changes, finding your way around a large codebase you have never seen before, and reading code well enough to understand rules and special cases. You do not need to be a software engineer. Experience designing content structures: small self-contained pieces of content, labels and metadata, standards that you defined and then made other people follow.



Markdown, YAML or JSON as formats you use every day. A working understanding of how AI assistants use content: how they retrieve it, why a well-written article can still produce a bad answer, and how to test the answers instead of assuming they are fine. Professional English, written and spoken (any additional language is a plus; Spanish, Portuguese, Polish, Italian...)Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation. Additional/ Final Interview (Optional) – A final conversation with another Senior Leader or Peer from our Global Team. Why You'll Love It Here Global Benefits – No matter where you are, you'll have access to: Healthcare insurance – so you can focus on what matters. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. You'll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly General Team – Work with talented people from all over the world in a diverse and inclusive environment. Flexibility That Works for You – Remote work and flexible hours aren't just buzzwords here. Prefer an office setting? At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

📌 Knowledge Architect and Product Enablement Expert (Barcelona)
🏢 Docplanner
📍 Barcelona