At Drooms, the Operations Support Specialist (OSS) is integral to delivering exceptional customer service and maintaining operational excellence. You're the first point of handling 1st level inquiries with efficiency and expertise. You'll engage in specialized tasks like document redaction and indexing, plus provide critical support across all regions.
What you'll do

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
• Reporting:



Data collection and reports creation for both customers and internal purposes
• Technical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary
• USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
• Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
• Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations
What we are looking for

• 1+ years of experience in Customer Service and administrative tasks and MS Office with particu

📌 Operations Support Specialist (España)
🏢 Drooms
📍 España