Are you an IMS Change Manager in Madrid seeking a new interesting challenge? ?
If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ?
✍️ WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
• Own the governance process.
• Define KPIs and reporting frameworks.
• Coordinate stakeholders across different teams.
• Drive root cause analysis and improvement actions.
• Maintain procedures and standards.
• Govern process ownership, compliance and continual improvement.
• Monitor KPI performance.
• Escalate service risks and challenge non-compliance.
? WHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE?
• ITIL
• ServiceNow
• KPI Reporting
• Governance Frameworks
• Root Cause Analysis (RCA)
• Stakeholder Management
• Process Compliance Management
• Audit and SLA Monitoring
? WHAT ARE WE LOOKING FOR?
Years' experience:5 to 8 years
English: C1
? WHERE AND WHEN?
Workplace: Madrid, 3 days from office
Work Schedule:
9 to 18.00 with one hour lunch
? WHAT CAN WE OFFER YOU?
Permanent contract ? - We offer indefinite contracts from the first day.
Pay and benefits ? - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home ?️ - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace ?
Opportunity knocks ?? - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
Learn as you grow ? - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/he is hired