Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the opportunity
You’ll join the Client Service team in our Enterprise Fitness vertical as an Application Support Specialist, working remotely from Spain. The team provides 3rd level technical support for the Exerp Platform, our ERP for some of the largest fitness chain operators in the world, along with our web services and apps.
Our products are complex, highly customisable and built to flex around each client’s needs. You’ll work directly with our clients’ dedicated Exerp superusers and application specialists, who rely on us to solve their most critical problems quickly and well.




You will love this role if you enjoy getting to the bottom of complex technical problems and building strong working relationships with clients. The department is growing and changing, so there’s real room to develop your career with us.
Reporting into Manager of Client Services for Xplor, you’ll support our clients by:
• Acting as a daily point of contact for clients, mainly through tickets and also in client meetings
• Analysing and resolving complex product issues and questions, and bringing in the right internal people until the problem is solved
• Troubleshooting technical issues and tracking down bugs alongside a team of Technical Product Analysts
• Reporting issues directly to our Engineering teams with clear, detailed documentation
• Joining our Major Incident response team to resolve the most urgent and critical client problems
• Keeping the client experience at the centre of every interaction

This is a fully remote role based in Spain.

Qualifications

📌 Application Support Specialist (Madrid)
🏢 Xplor
📍 Madrid