Soho House & Co. – Barcelona

The place…

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.

• Answer high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations.

• Well- versed on standard operating procedures, menus, amenities and pricing.

• Learn about all the different sites and how much Soho House has to offer.

• Maintain a clean, sanitary and safe environment:



reception area, desk, cloakroom.

• Manage guest lists, bookings on the floor level, club, roof, pool.

• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.

• Assist guests by checking/ retrieving their coats and/ or items they left.

• Build a positive relationships with members and guest.

• Communicate and red flag any feedback to the management team.

• Influence a fun and positive atmosphere by being approachable and professional.

• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

• A successful Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Strong attention t

📌 Front Desk Agent Barcelona
🏢 Soho House
📍 Barcelona