As a student of the Front Office department, you assist in ensuring total guest satisfaction and providing excellent level of service at all time.

Job Summary
As a student, you are expected to have an attitude and commitment in order to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive relationship with all associates and customers.
Duties and Responsibilities
Ø Safety and Security

· Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
· Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
· Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Ø Policies and Procedures

· Protect the privacy and security of guests and coworkers.
· Maintain confidentiality of proprietary materials and information.




· Follow company and department policies and procedures.
· Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
· Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
· Perform other reasonable job duties as requested by Supervisors.

Ø Guest Relations

· Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
· Address guests' service needs in a professional, positive, and timely manner.
· Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
· Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.
· Thank gues

📌 Front Office Trainee (Estepona)
🏢 Marriott Vacations Worldwide
📍 Estepona