Job Title: Customer Service Representative (Spanish - Speaking) On Site TR02 Job DescriptionExperience the power of a game-changing career

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Are you looking for what’s next? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies,



and the continuing support you’ll need to succeed
What you will do in this roleAs a Customer Service Representative on our team, you will:
- Respond appropriately tocustomers’requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications:We embrace our game-changers with open arms, people from diverse backgr

📌 Customer Service Representative (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona