We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

Interact with users via email, phone, and chat

Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions

Troubleshoot technical questions including software, hardware, and logistic questions

Escalate complex issues and provide context to the reason for the escalation

Requirements To be successful in this role you need:

Native level of French and C1 level of English

Previous customer facing experience (B2B or B2C)

Prior experience in multi-channel customer supportExperience working within a metric and target focused work environment





Excellent listening and communication skills, written and verbal

Demonstrated ability to work through complex technical problems

Strong attention to detail

Benefits What do we offer:

Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday

Relocation Package:

Flight/Train tickets

600€ after 1 month in the company

PCR test cost compensation

Salary: 19.220,00€ gross/year

Continuous training and development program

Employment with the world’s largest provider of contact center services

Excellent work environment, great colleagues, social arrangements and personal development

Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

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📌 French Customer Advisor - Barcelona, Spain
🏢 Cross Border Talents
📍 Barcelona