Experteer Overview As Electric Vehicle Charger Escalation Specialist, you keep Amazon’s EV charging network up and running across a integral, 24/7 operation. You will monitor performance, handle alarms and escalations, and coordinate with field teams, vendors, and internal stakeholders to minimize downtime. You’ll analyze issues, maintain records, and drive improvements in troubleshooting and processes. This role combines remote problem-solving with hands-on coordination in a fast-paced, sustainability-driven environment. You’ll contribute to a scalable charging infrastructure that supports our delivery network and climate commitments.

Compensaciones / Beneficios • Continuously monitor global EV charging stations to detect issues • Process alarms, tickets, POs, and invoices following SOPs • Serve as field liaison,



escalating technical problems to vendors or teams • Maintain detailed records and use dashboards to track performance • Collaborate with cross-functional teams to resolve issues efficiently • Develop training materials to improve troubleshooting and reduce escalations • Suggest process and infrastructure improvements based on issue analysis

Responsabilidades • Experience in technical support, escalation management, or similar roles • Experience working in a 24/7 environment • English fluency at C1 level or above • Experience with Microsoft Office tools • Ability to work independently and in remote team settings

Requisitos principales •

📌 Electric Vehicle Charger Specialist , Amazon Maintenance Operation Centre (AMOC) (Barcelona)
🏢 Amazon
📍 Barcelona