Experteer OverviewAs Senior UX Researcher at e DO, you will partner with Prime to connect evidence across Travel products and markets, shaping the member journey. You lead high-value, mixed-methods studies and translate findings into strategic guidance for Product Directors and executives. You’ll own the research roadmap across the Prime lifecycle and build scalable operations to accelerate evidence-based decisions. This role blends research leadership with cross-functional influence to improve acquisition, engagement and retention. Join a mission-driven team pioneering AI-powered, personalised travel pensaciones / Incentivos -

Manage the strategic Prime research roadmap across lifecycle stages (acquisition, onboarding, engagement, adoption, retention) and prioritize studies aligning with growth, revenue, and experience. -

Execute end-to-end generative, evaluative, and mixed-methods research and synthesize findings with behavioral data and evidence into actionable insights. -

Maintain an Evidence and Opportunity portfolio with source traceability and link research to execution and measurable results. -

Coordinate Prime research demand and cross-functional dependencies;

map end-to-end journey and remove silos;

balance resource and CRM constraints;

establish delivery plans and escalations. -

Advise Product Directors and executives with clear, evidence-based recommendations;

summarize trade-offs, risks, and limitations;

regularly share priorities with leaders. -

Lead team-wide CRM participant recruitment, manage workflows, incentives, privacy and sampling policies;





maintain central roadmap and cross-team recruitment alignment;

monitor metrics to improve CRM operations. -

Build scalable Research Operations infrastructure (RACIs, SOPs, intake, templates);

track metrics and define ownership with UR leadership and UXD Ops. -

Scale responsible AI workflows from planning to impact, prioritize AI use cases, set validation and privacy controls, pilot and scale AI-driven research activities. -

Communicate research impact and limitations to stakeholders;

ensure traceability from insights to business decisions.Responsabilidades -

5+ years of UX/behavioral research experience in digital products, e-commerce, Saa S or subscriptions -

Proven leadership in strategic research influencing product roadmaps and business decisions -

Strong mixed-methods expertise across qualitative and quantitative methods -

Ability to synthesize multi-source evidence into actionable recommendations -

Experience advising Product Directors and executives and influencing decisions -

Experience with recruitment, customer panels, and scalable research operations -

Strong systems thinking to build governance, workflows, and measurable operational controls -

Cross-functional collaboration with Product, Design, Data, CRM, Legal, and Privacy teams -

Applied experience using AI in research workflows with strong evidence quality and privacy judgment -

Excellent written and verbal English communication skills -

Fluency in Spanish, German, French, or Italian (English is standard)

📌 Senior Ux Researcher (Barcelona)
🏢 Edreams
📍 Barcelona