In this role you will own and grow a portfolio of Spanish-speaking customers, focusing on upselling and cross-selling to maximize value from Factorial. You’ll engage clients consultatively, understand their goals, and identify opportunities to centralize processes within the platform.
You will work with a cross-functional team to drive product adoption, renewals, and expansion, balancing proactive account management with data-driven decisions. This is a chance to shape customer success at scale in a fast-growing SaaS company.
Compensaciones / Ventajas
- Grow and manage your portfolio, closing upsell and cross-sell opportunities
- Identify products/features that add value for each customer
- Drive adoption and centralization of processes within Factorial
- Manage end-to-end expansion opportunities from need discovery to deal closure
- Build strong customer relationships and understand their goals and challenges
- Hold regular meetings to monitor engagement, share updates, and uncover new needs
- Ask targeted questions to unlock additional value for accounts
- Act as strategic partner recommending the best Factorial solutions
- Analyze portfolio to spot growth risks and opportunities
- Create action plans and prioritize activities for each account
- Track metrics such as adoption, expansion potential, renewals, and churn risk
- Own portfolio understanding and data-driven decision-making
- Address friction points early to protect retention and growth
- Support cross-functional collaboration to maximize customer outcomes
Responsabilidades
- 1+ year of experience managing B2B customer portfolios
- Experience in upselling, cross-selling, and/or account expansion
- Experience working with commercial targets and KPIs
- Ability to analyze a portfolio, identify opportunities and build action plans
- Proactive, autonomous and results-oriented mindset
- Strong communication and ability to build trusted customer relationships
- Ability to ask the right questions and provide consultative solutions
- Ability to manage multiple priorities and work well in a team
- Native or professional-level Spanish and professional English
Requisitos principales
- Wellhub gym access
- Cobee expense management
- language classes
- breakfast in the office
- organic fruit
- pet-friendly office