AtK-LAGAN, we are looking for anOn-site IT Support Specialistto join our team and act as the primary on-site IT support contact for employees at our Madrid office.You will be responsible for:Incident & Request Management:Manage incidents and service requests in ServiceNow, from qualification and prioritization through resolution, escalation, user communication, and closure.Level 2 Support:Provide Level 2 support for Windows workstations, peripherals, standard business applications, connectivity issues, and mobile devices in a corporate environment.Hardware & Software Provisioning:Handle hardware and software installation, configuration, troubleshooting, and deployment activities.Lifecycle Activities:Coordinate and execute IT onboarding, offboarding, equipment replacement, recovery, and inventory activities.Autonomous Collaboration:Work autonomously on site while coordinating priorities, escalations, and service performance with the Paris-based management team and local stakeholders.Documentation & Improvement:Maintain operational documentation, IT asset records, troubleshooting notes, and contribute to the continuous improvement of support procedures and the user experience.What you need to excel in this position: Key Experience & Technical Skills:Proven hands-on experience in corporate IT support or digital workplace services, ideally in a multi-site and international environment.Strong expertise in ServiceNow incident and request management.Solid background in Level 2 support for Windows workstations, peripherals, standard business applications, and connectivity.Proven experience in hardware and software provisioning, installation, configuration, and troubleshooting,



as well as IT onboarding and offboarding processes.Advanced / fluent command of both Spanish and English (C1 level, mandatory for daily communication with local users and international teams).Desired Knowledge (Plus):Knowledge of Microsoft 365, endpoint management tools, Active Directory, mobile device support, IT asset management, and ITIL-based practices.Professional proficiency in French is considered an advantage.Interpersonal Skills:High level of autonomy, ownership, and sound judgement.Strong customer service, communication, prioritization, and problem-solving skills.Ability to collaborate effectively with remote management and local stakeholders.Location:Madrid.Schedule:Full-time.Indicative Salary Range:Approximately 35/45,000€ gross/year.Project:Stable, long-term opportunity in a dynamic corporate environment.When you join K-LAGAN, you will enjoy these benefits:Open-ended contract, private medical insurance (mutua), and a stable long-term project.Team building:Barbecues, tech coffees, and gatherings to stay connected.Continuous follow-up:Regular meetings with your Business Manager to boost your growth and receive constant feedback.Access to additional training:Upskilling in tech skills, soft skills, and languages.Special events:Summer dinner, Christmas dinner, and Solidarity Day.Your birthday off:Enjoy it how, where, and with whom you want!What do we offer you?Continuous training and professional development.Close guidance and support from the K-LAGAN team.Great working environment.Our commitmentAt K-LAGAN, we are committed to people's development and projects with real impact. We work in an environment where engineering, technology, and talent go hand in hand, promoting equal opportunities and professional growth.#J-18808-Ljbffr

📌 On-Site It Support Specialist (Madrid)
🏢 K-Lagan
📍 Madrid