If the washing machine program is the only one you can't figure out.... Your place is with us!Desplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.We are expanding our teams to support Level 2 incident resolution.We'll get to the point; we'll tell you what's not on the web. If you want to know more about us go to GMV website.WHAT CHALLENGE WILL YOU BE TAKING ON?In our team, you will receive technical training to provide Level 2 support in incident resolution.Main responsibilities:Service Desk support by phone (Spanish and English)Receiving and assigning tickets through the ticketing systemReceiving and assigning alerts/tickets through the monitoring toolResolution and management of Level 1 and Level 2 incidentsCommunication with customers/clientsWHAT DO WE NEED IN OUR TEAM?For this position,



we are looking for a Service Desk Operator with experience and knowledge in:Microsoft Office applicationsLinuxTicketing tools/systemsNetwork communicationsThe following will also be considered an asset:Availability to work in shiftsA high level of EnglishWHAT DO WE OFFER?Personalized career plan development, training and language learning support.National and international mobility. Do you come from another country? We can offer you a relocation package.Competitive compensation with ongoing reviews, adaptable compensation and discount on brands.Wellbeing program: Health, dental and accident insurance; free fruit and coffee, physical, mental and financialhealth training, and much more!In our recruitment processes you will always have telephone and personal contact, face-to-face or online, with our talent acquisition team. In addition, bank transfers and bank cards will never be requested. If you are contacted through any other process, please write to our team at We promote equal opportunities in recruitment, and we are committed to inclusion and diversity. xqbhyrx If you have any questions please do not hesitate to contact Sandra Bravo Crespo, in charge of this vacancy.#J-18808-Ljbffr

📌 Service Desk Operator (Madrid)
🏢 GMV
📍 Madrid