In this exciting career opportunity, you’ll be reporting to the Learner Support Manager, on full-time hours and working from home remotelyAs a Learner Support Specialist, you’ll have a direct impact on supporting Learnlight learners to reach their goals with the best satisfaction possibleCollaborating with our Client Success Management (CSM) and Trainer Management (TM) teamsBeing the primary point of contact for learners, managing a high volume of enquiries and cases via email, calls, and the Dynamics CRM ticketing system, while providing timely, accurate, empathetic, and solution-focused support from initial contact through to resolutionSupporting learners throughout their learning journey, helping them stay motivated and achieve their goals by guiding them on learning platforms, tools, resources, and program requirementsManaging and documenting learner interactions and feedback, maintaining accurate records in Dynamics CRM, acknowledging learner concerns, identifying potential causes of dissatisfaction, and sharing relevant feedback with internal teamsResolving and escalating learner issues, handling complex or sensitive situations with tact and diplomacy, escalating high-impact issues to the appropriate internal teams, and ensuring appropriate follow-up through to resolutionCoordinating learner and program-related requests within the Learnlight Platform and collaborating closely with CSM and TM to support successful learner outcomesWorking independently and efficiently to meet operational standards, consistently achieving designated SLAs, productivity targets,



and quality standards while contributing to a positive and consistent learner experienceLearnlight is a integral company, and we look for English communication skills for effective collaborationBenefitsWork-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to rechargeLearning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedbackCommunity Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubsCultural Collaboration: Our provides valuable insights to help you build collaboration across diverse culturesRecommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply)Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developmentsCustomer service skills: positive, empathetic, and professional attitude towards learners at all timeAdvanced proficiency in both Dutch and English languages, additional languages are a bonusProficiency in Microsoft Office 365Capacity to handle difficult situations with tact and professionalismAbility to multi-task, prioritize and manage time effectively#J-18808-Ljbffr

📌 Learner Support Specialist (Dutch Speaker) (Madrid)
🏢 Learnlight
📍 Madrid