Ready to own strategic customer relationships and help some of the leading fitness businesses in Spain & Iberia get more value from Virtuagym?As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) working remotely from SpainWe already partner with several market leaders in this market. To support our growing customer base, we’re adding a second Customer Success Manager for the Spanish market, focussing primarily on the mid-market segmentYou will be the first point of contact for your portfolio and play a key role in helping these customers achieve success with Virtuagym. Will you join us in our quest to make the world a healthier and happier place?We’re a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellenceAs our Customer Success Manager - Spain & Iberia, you will own and develop relationships with a portfolio focused primarily on mid-market fitness businesses operating 5 to 50 locationsYour goal is simple: help your customers get maximum value from Virtuagym and build partnerships that lastYou’ll guide customers through onboarding and implementation, support them as they expand Virtuagym across multiple locations and continuously look for opportunities to improve adoption, retention and growth. Your portfolio may also include customers outside Iberia, whom you’ll support in EnglishOur Customer Success team is spread across Europe, including Spain, the Netherlands and Germany, and works closely with colleagues in Medellín.



You’ll collaborate with the CSM already supporting the Iberian market, as well as our Sales, Product and Support teamsNo two days will look exactly the same. After your daily stand-up, you might jump into a strategic conversation with a multi-location customer about the next phase of their rollout, discuss a newly launched feature with a Product Manager, lead an onboarding session for a new account and finish the day preparing for an upcoming quarterly or strategic business reviewBuild trusted advisor relationships with customers, helping them achieve maximum value throughout their lifecycleOwn onboarding, training and implementation for your mid-market accounts, coordinating rollouts across their locationsMaintain a deep understanding of the Virtuagym platform and advise customers on the most relevant features for their goalsAct as a product champion and drive adoption through expertise and proactive guidanceSupport the key contacts in your portfolio with their day-to-day requestsProactively identify expansion and growth opportunities within your customer baseIncrease renewals and reduce churn through early risk identification and mitigationBe the voice of the customer by collecting feedback, managing requests, improving NPS,



and analysing customer insightsBenefitsMonthly contribution to your gym membershipFriends & family gym discountFree weekly crossfit classesPension contribution24/7 on-demand coaching with psychologists through the platform OpenUpKnowledge exchange sessionsAwesome company parties & Friday drinksWorkgear: laptop, screen, etc.Working from home allowanceIf you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potentialStrong collaboration skills to work effectively with product, sales, support, and marketing teamsFull professional fluency in English, both written and spoken, to collaborate internationally and support customers from other marketsProven ability to position yourself as a trusted advisor to senior customer stakeholdersExperience in Customer Success or Account Management, managing a portfolio of customersNative-level Spanish or full professional fluency, both written and spoken [hard requirement]Solid project management skills and comfort working in a fast-changing environmentA proactive, self-starting mindset with a strong sense of ownershipImportant note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can’t check off a few requirements but are a fast learner, we’d love to hear from you!Have experience in a SaaS environmentLove the fitness industry#J-18808-Ljbffr

📌 Customer Success Manager (Spain) (Madrid)
🏢 Virtuagym
📍 Madrid