About The Miiro Borneta HotelThe Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open‑plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vista for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.About the RoleAs a Reservations Coordinator, you will play a key role in shaping the guest journey from the very first interaction. You will be responsible for ensuring an efficient, accurate, and commercially aware reservations process, while supporting the hotel’s revenue strategy and maintaining strong relationships with key partners.This position reports directly to the Rooms Division Manager.Reservations ExecutiveKey ResponsibilitiesReservations Strategy & OperationsOversee the end‑to‑end reservations process, ensuring accuracy, efficiency, and alignment with the hotel’s commercial strategySupervise and optimise reservation workflows,



identifying opportunities to enhance conversion and guest experienceEnsure all bookings, modifications, and cancellations are managed with precision and in line with brand standardsMaintain full accountability for data integrity across PMS and internal systemsLead the handling of complex, high‑value, and VIP reservations, ensuring a personalised and seamless approachAct as escalation point for reservation‑related challenges, ensuring swift and effective resolutionRevenue Optimisation & Inventory ManagementProactively drive revenue performance through strategic upselling, cross‑selling, and conversion optimisationCollaborate closely with the Revenue team to align inventory, pricing, and availability with demand trendsMonitor pick‑up, pace, and booking patterns, providing insights and recommendations to maximise occupancy and ADRIdentify and resolve discrepancies in rates, availability, and system configurationsSupport the execution of revenue strategies across all distr

📌 Reservations Coordinator (Madrid)
🏢 Miiro Hotels
📍 Madrid