At Reed & Mackay, we are more than a general leader in travel and event management; we are a team united bypassion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.Key ResponsibilitiesSERVICEProvide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mileEffectively manage your workload to meet all deadlines as required, internally or client drivenDemonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they ariseWork directly with the client’s Global Travel Manager, for guidance on policy matters that require escalationPre-trip approval knowledge will be an advantageDemonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clientsAdvise proactively on relevant Passport and Visa requirements and procedures for all destinationsAlways apply Quality Control procedures and processes in line with ISO27001 (data security certification) and PCI complianceRecommend and procure ancillary products as required i.E., car rental, ferry, etc.Good knowledge of high-speed intercontinental rail options requiredSAVINGS,



PRODUCT KNOWLEDGE & OPTIMISED VALUEDeliver cost effective solutions across all aspects of travelProactively identify and implement opportunity to add value to each booking through specialist supplier relationshipsUtilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experienceKnowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creative fares and published faresQualify opportunity for and proactively deliver split and combination fare ticketing where appropriateProactively identify cross market and local inventory differences, and when these should be taken advantage ofLook at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low-Cost Carriers where appropriateProcure the best hotel rates for clients utilising GDS and non GDS channelsMonitor all bookings for fare/rate saving opportunities up until completion of the tripCONTINUAL DEVELOPMENTHave an enthusiastic and willing to learn attitude, attending all relevant training / coaching as requiredAchieve individual and team-based objectives through the annual Performance Development Review (PDR)What We’re Looking ForDevelop and maintain multi-level client relationshipsManage and administer commercial models according to clients’ needs that meet R&M’s corporate objectivesDevelop client focused solutions that respond to the clients’ changing needsIntroduce solution innovation to improve end to end processesEnergized and comfortable with a fast-moving, sometimes ambiguous, environmentProvide formal strategic reviews of the programme performanceDrive a common service delivery to the client in accordance with agreed Service Level AgreementDrive contract renewal and ultimately client retentionDevelop as a thought leaderExceptional organization and project management skillsExcellent communication and interpersonal skills across all levelsStrong business and operational senseConfidence, opinions, good judgement, and an inclination to actionAbility to adapt and thrive in a hyper-growth environmentIndustry experience preferred:



adequate experience in working within a corporate environment or online travel agencyKey AttributesManage your own tickets issuance for both Air and EurostarCalculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department.Exceptional telephone manner and good written skillsDemonstrate ability to make effective use of resources available to complete tasks to agreed deadlinesHas achieved a continuous record of experience in a core business travel environmentMinimum qualification level to Fares & Ticketing VAII (formally BA2)Fully conversant with one or all GDS systems; Sabre, Galileo, AmadeusFully conversant with Evolvi rail booking systemGood knowledge of European rail provider frameworks and reservation systems.Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.Knowledge of Low-Cost Carriers in the market and their different products available.Experience of mixed mode booking tools, and how to support both offline/online bookings.Have a ‘team player’ approach to an office environmentExperience in using MS Word and Excel software packagesExcellent interpersonal skillsGood attention to detail.Ability to work well in a highly pressurised environment, and ability to adapt quickly to increases in travel request volumes.Flexible approach to working environment and willingness to work on at different office locations.Ability to build a good rapport with all clientsEqual OpportunitiesAt Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we know peoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at [email protected].#J-18808-Ljbffr

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