Senior Sales Executive, Medical Device Consulting Services, EMEA (Remote)Emergo by UL's Human Factors business unit is a general leader in Human Factors Engineering (HFE) services, with team members in the US, Europe, and Asia.Emergo by UL's HF staff consists of human factors professionals who perform research, design, and usability studies primarily for the medical and pharmaceutical industries.We are seeking a service-minded, customer-centric, proven consultative Senior Sales Executive in Europe to join our team.This senior sales executive will be customer-facing and lead sales of premium HF advisory services in the EMEA region, which requires advanced technical credibility and subject matter expertise to sell and respond to customer inquiries.We offer flexibility in how and where you work. This position can be based remotely or in a hybrid model from one of our offices in Barcelona (Spain), Basingstoke (UK), or The Hague (Netherlands).Serves as primary point of contact for specialty Human Factors advisory services throughout sales cycle, from initial contact through project scoping and contract executionResponsible for understanding specific customer needs, articulating Emergo by UL's value proposition in client presentations and proposals and managing client interactions to close salesMeets or exceeds quarterly and annual sales quotas; works closely with subject matter experts to craft customized advisory service solutions that deliver value and address customer needsDevelops sales pipeline via proactive outreach and attendance of trade shows and conferencesBuilds trust and engages with customers to identify their specific needs and pain points, e.G. understanding the opportunities surrounding Human Factors in customer's product development process, and integrating HF solutions in key stepsContributes to the development of marketing strategy and tactics for Human Factors business, including but not limited to identifying key industry events at which to represent the companyAdvises Human Factors business leadership on evolving customer needs, pain points, and industry trends to help inform future offeringsMaintains ongoing plan to prioritize portfolio of target accounts and maintains relationships throughout the yearGains Human Factors knowledge quickly via internal training program and independent proactive research, including maintaining knowledge base around Human Factors best practicesProactively identify and target key customers for needs discovery and opportunity identification for Human FactorsBachelor's and/or graduate degree, in business, human factors engineering, biomedical engineering, life science or related fieldEnglish proficiency must be at least C1 level5+ years of consultative sales experience and proven ability to meet and exceed sales targets (minimum $3 million/year)Medical device and/or life science industry experience requiredHuman Factors Engineering knowledge and experience preferrableBusiness acumen and deep understanding of business sales processesProficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM softwareAbility to travel including client visits and working at trade shows, up to 30%A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.JOB SUMMARYResponsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.OR2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESUnderstanding Markets & Maximizing RevenueIdentifies new group/catering business to achieve personal and property revenue goals.Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.Closes the best opportunities for the property based on market conditions and property needs.Monitors same day selling procedures to maximize room revenue and control property occupancy.Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to,



and during the program/event.Conducting Daily Sales ActivitiesResponds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.Uses sales resources and administrative/support staff effectively.Executes and supports the operational aspects of business booked (e.G., generating proposal, writing contract, customer correspondence).Providing Exceptional Customer ServiceSupports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.Services our customers in order to grow share of the account.Executes and supports the company's Customer Service Standards and property's Brand Standards.Provides excellent customer service consistent with the daily service basics of the brand.Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.Sets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels.Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.G. rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.Building Successful RelationshipsWorks collaboratively with off-property sales channels (e.G. Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.Manages and develops relationships with key internal and external stakeholders.Provides accurate, complete and effective turnover to Event Management.Additional ResponsibilitiesUtilizes intranet for resources and information.Conducts site inspections.Creates contracts as required.Participates in and practices daily service basics of the brand.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JOB SUMMARYManages and/or provides dedicated account management support to a targeted portfolio of national accounts. Builds and maintains business relationships with key buyers by applying the principles of strategic account management to achieve account market share goals across all Marriott lodging brands in the market. Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving national account sales for all properties. Leverages Marriott's products and services as a team member within their assigned account portfolio. Responsible for increasing Marriott's preference, loyalty and profitable share within assigned national accounts and contribute to overall National Sales Team success through the direct sales efforts of revenue generation and value creation. Executes the overall account strategy for assigned national accounts to generate and maximize business.CANDIDATE PROFILEEducation and Experience2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 3 years experience in the sales and marketing or related professional area; .OR4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major and 2 years experience in the sales and marketing or related professional area.Preferred:Total Account Management experience.Hospitality sales experience.English language, written and spoken.Local language, written and spoken.CORE WORK ACTIVITIESSales and Account ManagementDevelops and implements the overall account strategy for assigned accounts.



Execute sales strategy to achieve account goals.Retains, expands and grows account revenue of assigned accounts through total account penetration, margin management, and implementation of sales and marketing initiativesPenetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business.Current business accounts for new business within accounts.Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing.Accurately qualifies potential accounts; re-qualify existing accounts.Articulates the financial benefits of a proposal as it pertain to the customer's business objectives.Collects & analyzes key information about the customer's business and/or operation.Counsels internal stakeholders on optimal negotiating stance.Demonstrates benefits of total account management and team-based sales.Demonstrates working knowledge of legal issues within industry.Develops opportunity sales plan with actionable steps to attain revenue goals.Identifies key purchase points and decision-makers that influence the "buy" decision.Maintains account information in Opera Sales and Catering to ensure accurate and up-to-date account reporting.Qualifies each business opportunity and recommend company products that match both the customer needs as well as the hotel's business needs.Suggests positive alternatives whenever necessary.Leverages appropriate sales and property Leadership to ensure account saturation pull-through of account strategies and selling solutions at the local property level.Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.Represents all brands of Marriott Lodging.Manages proactive account, segment or regional sales.Supports 'in-market' needs of properties in a given regional area.Supports data gathering, reporting & tracking functions.Understands traditional industry processes (pricing, RFPs, proposals, etc)Executes and support Marriott's Customer Service Standards and hotel's Brand Standards.Participates in and practices daily service basics of the brandMHR Genuine Care BasicsExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building an Account and loyalty to the company.Revenue GenerationIdentifies key purchase points and decision-makers that influence the "buy" decision.Relates customer needs to product capabilities.Routinely quantifies the business impact to both the customer and Marriott.Works with Revenue Management to support account strategy in-market.Builds and strengthens accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, familiarization ("fam") trips, trade shows, etc.Pursues initiatives to capitalize on strengths and market opportunities, and to counter competitive threats.Value CreationAnticipates and quickly seizes opportunities not obvious to others to build customer satisfaction.Delivers on commitments to customers.Delivers value-added products and services to create long term customer loyalty.Focuses on two-way communication to ensure win-win relationship is maintained.Serves as the account's "local service guarantee" by promoting outstanding service delivery at every customer touch point, issues are resolved timely and to the customers' 100% satisfaction.Understands the overall market dynamics - competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts.Acts as the customer's advocate through understanding account needs and opportunities. Identify emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.E. property Leadership).Effectively resolves guest issues that arise in the sales process. Bring issues to the attention of property leadership, as appropriate.Market Integration & Team ParticipationMonitors that account sales strategies are communicated, implemented and updated as market conditions fluctuate.Facilitates educational opportunities that enhance credibility and integration between the National Sales Team and internal stakeholders.Identifies and cultivate relationships with key colleagues and stakeholders in other parts of the organization.Participates with account team in market pull-through activity.Supports 'in-market' needs of properties in a given regional area.OtherPerforms other duties as assigned to meet business needs.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.#J-18808-Ljbffr

📌 Fashion Sales Advisor - Part-Time & Customer Experience (Madrid)
🏢 Smartrecruiters
📍 Madrid