Via is on a mission to revolutionize integral transportation.
By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint.
Are you passionate about helping others and providing outstanding service?
Customer Support Agent
fluent in German to join our dynamic Via TaaS team.
In this role, you will experience the dynamics of the mobility industry first-hand and learn the operations, technology management, and on-demand mobility processes of our Client, enabling you to provide on-demand support to customers and contribute to Client and team goals.
TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany.
by offering first-line support through phone, email, and digital channels as needed.
with reasons for contact, solutions provided, and other relevant information to support customers and maintain service quality.
in all communications, ensuring customers feel understood and supported.




Provide efficient and productive support
to meet agreed service levels (SLA) and contact centre KPIs.
Participate in training and briefings
(internal and external) to gain expertise and understand client and contact centre requirements.
including client policies, EU legal frameworks, and local government regulations.
on areas that may lead to a poor customer experience.
German skills
: Fluent in German (C2), both written and spoken.
English Communication
: able to communicate in English as well.
Comfortable with MS Office and quick to learn new tools.
Able to stay organized and deliver quality service even when busy.
Full Time (39 hours/week) with rotating schedule Monday - Sunday between 6 am and 3 pm, 5 days/week (rotating weekends, two weekends off per month guaranteed).
Fully Paid Training
: 4 days (full time, office-based).
24 holiday days
Hybrid working model.
Free, confidential, impartial guidance and

📌 Customer Support Specialist- German Speaking (España)
🏢 Cpm International Contact Centre
📍 España