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In this role you will own and grow a portfolio of Spanish-speaking customers, focusing on upselling and cross-selling to maximize value from Factorial. You’ll engage clients consultatively, understand their goals, and identify opportunities to centralize processes within the platform. You will work with a cross-functional team to drive product adoption, renewals, and expansion, balancing proactive account management with data-driven decisions. This is a chance to shape customer success at scale in a fast-growing SaaS company.
Compensaciones / Ventajas
• Grow and manage your portfolio, closing upsell and cross-sell opportunities
• Identify products/features that add value for each customer
• Drive adoption and centralization of processes within Factorial
• Manage end-to-end expansion opportunities from need discovery to deal closure
• Build strong customer relationships and understand their goals and challenges
• Hold regular meetings to monitor engagement, share updates, and uncover new needs
• Ask targeted questions to unlock additional value for accounts
• Act as strategic partner recommending the best Factorial solutions
• Analyze portfolio to spot growth risks and opportunities
• Create action plans and prioritize activities for each account
• Track metrics such as adoption, expansion potential, renewals, and churn risk
• Own portfolio understanding and data-driven decision-making
• Address friction points early to protect retention and growth
• Support cross-functional collaboration to maximize customer outcomes
Responsabilidades
• 1+ year of experience managing B2B customer portfolios
• Experience in upselling, cross-selling, and/or account expansion
• Experience working with commercial targets and KPIs xghoner
• Ability to analyze a portfolio, identify opportunities and build action plans
• Proactive, autonomou