Experteer Overview
In this role, you will onboard, activate, and support Spanish-speaking customers to implement Factorial. You’ll tailor the setup to each client, collect feedback, and identify improvements to fit local needs. You’ll work closely with cross-functional teams to shape the customer journey and unlock opportunities in the Spanish market. This is a hands-on, consultative role with a strong impact on product adaptation and customer satisfaction.
Compensaciones / Incentivos
• Onboard new Spanish customers via video calls and email until full implementation
• Provide a consultative setup to ensure a fully customized account configuration
• Understand client problems and collect feedback for product improvements
• Share actionable points to optimize the customer journey and market expansion
Responsabilidades
• Fluent in Spanish and English
• Proactivity in driving account activation and customer experience
• Fast learner with ability to become proficient in the software quickly
• Problem-solving mindset and ability to propose alternatives
• Analytical mindset to translate market specifics into product feedback
• Previous experience as Onboarding Specialist/Implementation owner or Client Success is a plus
• Knowledge of Human Resources is a plus
Requisitos principales
• High growth environment
• Multicultural and friendly culture
• Wellhub gym access
• Cobee expense savings
• Language classes
• Breakfast in the office and organic fruit