Join Our Customer Support Team in the Heart of Barcelona About OQtima We're a tech-forward, people-first company redefining how individuals access and navigate the financial markets.
From our office in Barcelona, our global team delivers outstanding support, empowering traders at every stage. If you've worked in hospitality, retail, or customer service and thrive on helping people , this is your chance to grow with a company that's going places.
As a Customer Support Representative supporting our Japanese speaking clients , you'll be the first point of contact for them. You'll support them through live chat, email, and phone, solving problems, answering questions, and making sure they feel confident every step of the way.
What matters most is that you're empathetic, detail-oriented, and ready to thrive in a fast-paced, integral environment.
Communicating with clients via phone, live chat, and email
Taking ownership of the assigned market , including translations, market-specific content,



and other back-office tasks
Staying informed about our products, services, and market-specific requirements
Language Guru: Fluent Japanese is a must, as well as English. Comfortable working flexible shifts, including nights and weekends
Have experience in hospitality, retail, call centers, or customer support
Have experience supporting international or Japanese-speaking clients
Have experience with CRM or ticketing tools
Night shift bonus — extra pay for hours worked during night shifts
Performance bonus — earn more when you go the extra mile
Taxi coverage — for shifts starting or ending between 10 PM and 6 AM
Fresh fruit, snacks, and a top-notch coffee and tea station
You'll get full training — no trading background needed
We celebrate wins , help each other out, and always make time for a good coffee

📌 Customer service medewerker Nederlands (Cataluña)
🏢 OQtima
📍 Cataluña