- In this exciting career opportunity, you'll be reporting to the Learner Support Manager, on full-time hours and working from home remotely
- As a Learner Support Specialist, you'll have a direct impact on supporting Learnlight learners to reach their goals with the best satisfaction possible
- Collaborating with our Client Success Management (CSM) and Trainer Management (TM) teams
- Being the primary point of contact for learners, managing a high volume of enquiries and cases via email, calls, and the Dynamics CRM ticketing system, while providing timely, accurate, empathetic, and solution-focused support from initial contact through to resolution
- Supporting learners throughout their learning journey, helping them stay motivated and achieve their goals by guiding them on learning platforms, tools, resources, and program requirements
- Managing and documenting learner interactions and feedback, maintaining accurate records in Dynamics CRM, acknowledging learner concerns, identifying potential causes of dissatisfaction, and sharing relevant feedback with internal teams




- Resolving and escalating learner issues, handling complex or sensitive situations with tact and diplomacy, escalating high-impact issues to the appropriate internal teams, and ensuring appropriate follow-up through to resolution
- Coordinating learner and program-related requests within the Learnlight Platform and collaborating closely with CSM and TM to support successful learner outcomes
- Working independently and efficiently to meet operational standards, consistently achieving designated SLAs, productivity targets, and quality standards while contributing to a positive and consistent learner experience
- Learnlight is a integral company, and we look for English communication skills for effective collaboration

Benefits
- Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off

📌 Learner Support Specialist (La Mancha)
🏢 Learnlight
📍 La Mancha